Contact us

We feel strongly that you should be able to decide how you want to deal with us. That is why you are encouraged to choose whichever method you feel most comfortable with or find most convenient.

Call us

Our Customer Contact Centre is manned by a team of fully trained and qualified staff eager to provide a fast and efficient service.

New Product Information

Mortgages

0845 600 4367 (8am - 8pm Monday to Thursday, 8am - 6pm Friday, 9am - 1pm Saturday, Closed Sunday)

Investments

0845 600 4368 (8am - 8pm Monday to Thursday, 8am - 6pm Friday, 9am - 1pm Saturday, Closed Sunday)

Insurance

0845 600 4369 (8am - 8pm Monday to Thursday, 8am - 6pm Friday, 9am - 1pm Saturday, Closed Sunday)

Existing Customer Services Enquiries

Mortgage Helpline

0845 600 4370 (8am - 6pm Monday to Friday)

Investment Helpline

0845 600 4370 (8am - 6pm Monday to Friday)

Password and ID
Reset

0845 600 4370 (8am - 6pm Monday to Friday)

Business User - Client Account Enquiries

Intermediary Services
Helpline

0845 604 1441 (9am - 5pm Monday to Friday)

Password and ID
Reset

0845 604 1441 (9am - 5pm Monday to Friday)

E-mail Us

Send us an e-mail with your query to sales@newcastle.co.uk.

Come in

Visit any one of our branches where you can be assured of friendly and helpful service. Our branches are generally open 9:30am - 5pm Monday to Friday and 9am to 11:45am on Saturday. View our branch finder for details of your nearest branch.

You can also view a location map of our Head Office and Cobalt Office.

We may monitor and record telephone calls for training and security purposes.